Q. Is this a "real" website ?
A. As real as it gets. We have been around since 2001 and served thousands of satisfied customers. You can trace our history thru internet archive. We have also an Ebay Store where you can read customer reviews.
Q. Is it safe to purchase here ?
A. Pennant Shop is using PayPal online payment processing for the added security and fraud prevention. PennantShop.com has no access to your credit card numbers or your banking information, which is stored securely in your PayPal account. With PayPal you also have an added benefit of buyer protection. Pennant Shop is verified by PayPal.
Q. Is there a phone number I can call ?
A. Unfortunately, no. We are trying to keep our expenses to minimum and pass the extra savings to customers.
You can resolve most of your questions/concerns thru e-mail. E-mail Address: firstname.lastname@example.org
Q. Your prices seem to be on the low side, whats the catch ?
A. Pennant Shop has a global footprint on the internet, but is managed by the part time webmaster and full time graphic design artist, who designs and manufacturers products in West Chester, Pennsylvania.
We don't have extra overhead of warehouses, graphic designers / printers like our competitors ( ex. Zazzle and CafePress ), so we pass savings directly to you.
Q. Do you ship international ?
A. We ship worldwide. All orders are shipped by USPS First Class Mail or USPS Priority Mail with the tracking number. Shipping and Handling charges are calculated at the time of the check out.
The delivery time for domestic orders ranges up to 5 business days; for international orders - from 10 to 15 business days.
What if I dont like the product, can I return it?
We offer to you our 100 % Satisfaction Guarantee 30 days money refund policy.
If for any reason you are unsatisfied with our products, ship them back for a full refund to:
The Pennant Shop
85 Roy Lane
Huntingdon valley, PA 19006.
Feel free ask us a question, and we will add it to this FAQ.